Author(s) :
Li XiaoLi
;
Mai ZhenXiong
;
Yang LinMei
;
Zhang JunCheng
Author Affiliation :
School of Sino French Tourism &School of Management, Guangzhou University, Guangdong, China.
Author Email :
515240435@qq.com
Journal article
:
Journal of China Tourism Research
2020
Vol.16
No.3
pp.472-486
ref.43
Abstract :
Hotel industry represents one of the highly interactive service industries. Against this backdrop, hotel employees are likely to suffer an emotional exhaustion and hence experience a lower sense of belongingness to the company. As this will negatively impact organizational effectiveness, this research aims to explore whether and how better practices of Human Resource Management (HRM) serve as a solution to the issue. Due to the limited access, questionnaires were conducted on 410 employees from 10 four/five-star
hotelshotelsSubject Category: Infrastructure
see more details chosen through convenience sampling technique. Results reveal that emotional exhaustion has significant negative impact on organizational commitment (H1); HRM not only has significant negative impact on emotional exhaustion (H2) but also has significant positive impact on organizational commitment (H3), and HRM regulates how emotional exhaustion affects organizational commitment (H4). In conclusion, this research provides some insights into the role in emotional exhaustion and organizational commitment played by HRM practices. The implications of finding were also discussed.
ISSN :
1938-8160
DOI :
10.1080/19388160.2019.1664960
Record Number :
20203346291
Publisher :
Routledge
Location of publication :
Philadelphia
Country of publication :
USA
Language of text :
English
Language of summary :
Chinese
Indexing terms for this abstract:
Descriptor(s) :
attitudes to workattitudes to workSubject Category: Miscellaneous
see more details, emotionsemotionsSubject Category: Miscellaneous
see more details, fatiguefatigueSubject Category: Miscellaneous
see more details, hospitality industryhospitality industrySubject Category: Disciplines, Occupations and Industries
see more details, hotelshotelsSubject Category: Infrastructure
see more details, human resourceshuman resourcesSubject Category: People Groups
see more details, personnelpersonnelSubject Category: People Groups
see more details, personnel managementpersonnel managementSubject Category: Disciplines, Occupations and Industries
see more details
Identifier(s) :
People's Republic of China, tiredness, employees, staff
Geographical Location(s) :
ChinachinaSubject Category: Geographic Entities
see more details
Broader term(s) :
APEC countriesapec countriesSubject Category: Institutions and Organisations
see more details, Developing Countriesdeveloping countriesSubject Category: Miscellaneous
see more details, East Asiaeast asiaSubject Category: Geographic Entities
see more details, AsiaasiaSubject Category: Geographic Entities
see more details