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  • Human resource management practices, emotional exhaustion, and organizational commitment - with the example of the hotel industry.

    Author(s) : Li XiaoLiMai ZhenXiongYang LinMeiZhang JunCheng

    Author Affiliation : School of Sino French Tourism &School of Management, Guangzhou University, Guangdong, China.

    Author Email : 515240435@qq.com

    Journal article : Journal of China Tourism Research 2020 Vol.16 No.3 pp.472-486 ref.43

    Abstract : Hotel industry represents one of the highly interactive service industries. Against this backdrop, hotel employees are likely to suffer an emotional exhaustion and hence experience a lower sense of belongingness to the company. As this will negatively impact organizational effectiveness, this research aims to explore whether and how better practices of Human Resource Management (HRM) serve as a solution to the issue. Due to the limited access, questionnaires were conducted on 410 employees from 10 four/five-star hotelshotelsSubject Category: Infrastructure
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    chosen through convenience sampling technique. Results reveal that emotional exhaustion has significant negative impact on organizational commitment (H1); HRM not only has significant negative impact on emotional exhaustion (H2) but also has significant positive impact on organizational commitment (H3), and HRM regulates how emotional exhaustion affects organizational commitment (H4). In conclusion, this research provides some insights into the role in emotional exhaustion and organizational commitment played by HRM practices. The implications of finding were also discussed.

    ISSN : 1938-8160

    DOI : 10.1080/19388160.2019.1664960

    Record Number : 20203346291

    Publisher : Routledge

    Location of publication : Philadelphia

    Country of publication : USA

    Language of text : English

    Language of summary : Chinese

    Indexing terms for this abstract:

    Descriptor(s) : attitudes to workattitudes to workSubject Category: Miscellaneous
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    , emotionsemotionsSubject Category: Miscellaneous
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    , fatiguefatigueSubject Category: Miscellaneous
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    , hospitality industryhospitality industrySubject Category: Disciplines, Occupations and Industries
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    , hotelshotelsSubject Category: Infrastructure
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    , human resourceshuman resourcesSubject Category: People Groups
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    , personnelpersonnelSubject Category: People Groups
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    , personnel managementpersonnel managementSubject Category: Disciplines, Occupations and Industries
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    Identifier(s) : People's Republic of China, tiredness, employees, staff

    Geographical Location(s) : ChinachinaSubject Category: Geographic Entities
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    Broader term(s) : APEC countriesapec countriesSubject Category: Institutions and Organisations
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    , Developing Countriesdeveloping countriesSubject Category: Miscellaneous
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    , East Asiaeast asiaSubject Category: Geographic Entities
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    , AsiaasiaSubject Category: Geographic Entities
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